Privacy policy

Carringtons® Wines (referred to as “we,” “us,” or “our”) is committed to protecting your privacy in accordance with UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://carringtonswines.co.uk/ (the “Site”) and use our services.   

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.   

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identification Information: This may include your name, email address, phone number, postal address, date of birth (where required for age verification), and other similar contact details.   
  • Account Information: If you create an account on our Site, we may collect your username, password, order history, and preferences.
  • Payment Information: When you make a purchase, we collect necessary payment information, such as your credit card details or other payment method information. Please note that payment processing is often handled by third-party payment processors, and we do not directly store your full credit card details on our servers.
  • Usage Data: We may collect information about how you use our Site, including the pages you visit, the products you view, the links you click, your browsing history, and the duration of your visits.
  • Device Information: We may collect information about the device you use to access our Site, including your IP address, browser type, operating system, device identifiers, and mobile network information.   
  • Marketing and Communication Preferences: We collect information about your preferences for receiving marketing communications from us.   
  • Location Data: With your consent, we may collect information about your precise or approximate location.
  • Information from Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Site. You can manage your cookie preferences through your browser settings. Please see our Cookie Policy for more details.   
  • Information You Provide Voluntarily: We may collect information that you voluntarily provide to us, such as when you contact us with inquiries, participate in surveys or promotions, or provide feedback.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide and maintain our Site and services.   
  • To process and fulfill your orders, including order confirmation, shipping, and billing.
  • To manage your account and provide customer support.
  • To personalize your experience on our Site and tailor content and offers to your interests.
  • To send you marketing and promotional communications (where you have provided consent or we have a legitimate interest to do so, in accordance with your preferences).
  • To conduct surveys, contests, and other promotional activities.
  • To analyse website usage and trends to improve our Site and services.
  • To detect, prevent, and address fraud, security breaches, and other illegal activities.
  • To comply with applicable laws, regulations, and legal obligations in the UK.
  • To communicate with you about updates, changes to our policies, and other administrative matters.
  • For other purposes for which we provide specific notice at the time of collection.

3. Legal Basis for Processing Your Information

We will only process your personal information when we have a lawful basis for doing so. These bases may include:

  • Consent: Where you have given us explicit consent to process your personal information for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
  • Contract: Where the processing is necessary for the performance of a contract we have with you (e.g., to process your order and deliver goods).
  • Legal Obligation: Where we are required to process your personal information to comply with a legal obligation (e.g., for tax or regulatory purposes).
  • Legitimate Interests: Where we have a legitimate interest in processing your personal information, and your interests and fundamental rights do not override those interests (e.g., to improve our services, for direct marketing where permitted by law, and for fraud prevention).   

4. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

  • Service Providers: We may share your information with third-party service providers based in the UK or elsewhere who assist us with various operations, such as payment processing, shipping, website hosting, data analysis, email marketing, and customer support. We ensure that these providers have appropriate data protection measures in place.   
  • Business Partners: We may share information with business partners to offer you specific products, services, or promotions, with your consent where required.
  • Legal Authorities: We may disclose your information to law enforcement agencies, regulatory bodies (such as the Information Commissioner’s Office (ICO)), or other governmental authorities in the UK if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.   
  • Affiliates and Subsidiaries: We may share your information with our affiliates and subsidiaries for internal business purposes.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity, who will be bound by similar data protection obligations.   
  • With Your Consent: We may share your information with third parties with your explicit consent.

5. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure,or access. These measures include encryption, firewalls, secure servers, and access controls. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.   

6. Data Retention

We will retain your personal information for no longer than is necessary for the purposes for which it was collected, taking into account our legal and regulatory obligations, including tax and accounting requirements, and any potential legal claims. The retention period will be determined based on the type of information, the purpose of collection, and applicable UK legal obligations. For example, we typically retain order information for a period required by tax law.   

7. Your Rights Under UK Data Protection Law

Under UK data protection law, you have several rights regarding your personal information, including:

  • The right to be informed: You have the right to be informed about the collection and use of your personal data. This Privacy Policy aims to provide you with this information.   
  • The right of access: You have the right to request access to the personal information we hold about you and to receive a copy of it.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.   
  • The right to erasure (“the right to be forgotten”): You have the right to request that we delete your personal information under certain circumstances.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.   
  • The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.   
  • The right to object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.   
  • Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.   
  • The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.   
  • The right to lodge a complaint with the ICO: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that our processing of your personal information infringes UK data protection laws. You can contact the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, or through their website: https://ico.org.uk/.   

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.   

8. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, personalize content, analyse website traffic, and for targeted advertising. By using our Site, you consent to our use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information.   

9. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of these third parties before providing them with your personal information.   

10. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.   

11. Transfers of Your Information Outside the UK

If we transfer your personal information to countries outside the UK, we will ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection law. This may include using standard contractual clauses approved by the UK government or relying on other legally recognised mechanisms for data transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or guidance from the ICO. The updated Privacy Policy will be posted on our Site with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site after the posting of a revised Privacy Policy constitutes your acceptance of the changes.   

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:   

Carringtons Wines

322 Barlow Moor Road
Chorlton
Manchester
M21 8AY

or
contact page